Policies

Pick Up & Drop Off Times: Very important:  ALL PICK UPS AND DROP OFFS ARE BY APPOINTMENT ONLY.  Please try to keep us updated on an arrival TIME (not “on the way” or “leaving now”, as we do not know where you are coming from) when you are bringing or picking up your pet.  If you will be more than 10 minutes late, please let us know.  All boarding will be billed on a 24 hour basis.  This is to give customers flexibility in scheduling, but also create a fair billing structure for us as well.

24 Hours = Day Rate (two hour allowance – no extra charge)
26-34 Hours = Day Rate + $10
34-48 Hours = 2x Day Rate

Although we are flexible with our pick-up and drop-off times, we will not accept pick-ups or drop-offs before 8:00 am or after 7:30 pm and these are on a case-by-case basis with prior approval. However, we do require that you schedule your times in advance and please show up on time (or call when you will be late).  We do not have regular staff in the office, so this gives us the opportunity to be prepared for your pet’s arrival/departure.

General Health: All pets must be in good general health to visit Bark Place Texas. Bark Place Texas will not accept pets exhibiting signs of serious illness, pets with contagious viruses or parasites, or any pet we feel may need veterinary care or supervision.  Pets must not have had or been exposed to any contagious or communicable illnesses within a 30-day period prior to check-in.  Bark Place Texas is not staffed for skilled veterinary care; and may not be able to handle geriatric pets or other pets needing significant or special care.  For their own safety, Bark Place will not accept pets in heat. If a Bark Place Texas employee notices a serious change in the health or behavior status of your dog, we will do our best to notify you.  If we feel medical attention is necessary, we will take steps to get medical attention as soon as possible.  If Bark Place Texas believes the condition is relatively minor, such as allergies, scratches, etc, we will notify you upon pick-up.

Food: To minimize stomach upset, we encourage pet parents to bring their own food.  Food should be packaged in individual (per meal) Ziploc-type bags or plastic containers (for short stays), or you can bring a bag or container of food, with clear written instructions.  We suggest including an extra day of food in case of travel delays.  If you prefer, Bark Place Texas will provide a high quality dry kibble at a small additional charge.  Aside from stuffed Kong treats near bedtime, we will not leave food or edible chews/toys in any dog’s kennel overnight.

**Group Play Participation: Prior to participating in group play, dogs over six months must be spayed or neutered, unless arranged/discussed in advance of boarding.  Un-spayed females must not be in heat.  Surging hormones from non-altered dogs may overly excite other doggie guests & contribute to aggressive play, excessive mounting, snapping and other inappropriate behaviors.  All dogs must pass a social evaluation.  Approved pets may have social privileges suspended if their behavior changes and they become aggressive or dominant.  We do not allow any dog-aggressive dogs at Bark Place Texas.  We recommend a more secure boarding solution for these dogs.

Tours & Access to Lodging Facility: In order to create a safe and low stress environment for our pet guests, Bark Place Texas must limit general customer access to the lodging facility.  This policy is not only for insurance liability consideration, but new faces in their sleeping and play areas can over-stimulate dogs, resulting in rougher than normal play or excessive barking.  This is not a true representation of our normal day-to-day activity.  We are happy to provide you with an update on how your pet is doing by calling or emailing our office.  General photo and/or video tours of the facility can be found on our website or Facebook page, and we would be happy to send video or video chat with you.  

Leash Policy: For the safety of our clients and their pets, all dogs must be on a leash and under control anywhere on Bark Place Texas property where the public has access.  Dogs should wear safe and properly fitted collars.  For optional leashed walks/hikes outside of our secure play yards, dog will be provided an appropriately sized harness in addition to their collar for added security.

Cancellation Policy: Bark Place Texas requires a 24 hour notice prior to the start of the reservation to cancel/change a NON-HOLIDAY boarding or daycare reservation.  Failure to give proper notice will incur a $25 penalty.  During Holidays, a 50% deposit is required to hold a reservation.  Cancellations during this time must be made at least seven days in advance of the reservation start date.  If a cancellation is made with less than seven days notice, the deposit will be forfeited.